Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Up And Go’ s relationship with you in relation to this website. The term 'Up And Go' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.


The information contained in this website is provided by Up And Go. It is subject to change without notice. Whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. It is your responsibility to ensure the correctness of the information obtained.

Apart from the provisions of the Electronic Communications and Transactions Act, neither Up And Go nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website.  Furthermore, Up And Go makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be uninterrupted and error free. Visitors to the site are requested to report any failures or malfunctions on the site to the webmaster.

Through this website you may be able to link to other websites which are not under the control of Up And Go. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.  Up An dGo shall not be liable to any party for any form of loss or damage, consequential or otherwise, incurred as a result of any use or reliance on any information contained on such a website or any websites which can be accessed through this site.

Every effort is made to keep the website up and running smoothly. However, Up And Go takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.  Visitors to the site are requested to report any failures or malfunctions on the site to the Webmaster.

All services and or products purchased through Up And Go are made pursuant to agreements with owners and operators of accommodation establishments and or suppliers and risk of loss passes from Up And Go to such owners and operators upon confirmation of the reservation by such owner or operator or supplier, including but not limited to fraudulent transactions whether by credit card or otherwise.

Information, ideas and views expressed on this site should not be regarded as professional advice or the official opinion of Up And Go and users are requested to consult professional advice before taking any course of action related to opinions expressed on this site.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Payment Methods

Payment is collected when a quotation has been received from the establishment and once the guest has accepted the written quotation.  Once payment has been made against a quotation, the offer and its acceptance becomes a binding contract.  Following acceptance, the establishment is required to send confirmation of the booking.

Payment may be made by internet transfers (EFT).  Guests will be provided with the relevant Up And Go banking details and reference number/name for use on the deposit slip.

Booking Process

The visitor to the website makes an enquiry regarding availability of the establishment/s.  Once availability has been confirmed from the establishment, a quotation is sent to the user.  This quotation may be accepted or declined.  If the user accepts the quotation, the user is e-mailed documentation which includes the booking Terms & Conditions of Up And Go, the cancellation policy of the property booked, Up And Go cancellation policy and a reservation invoice. The establishment is not obliged to reserve accommodation without either a deposit or full payment.  Acceptance and confirmation of the reservation is only finalised once a payment has been made received.  Should a signed copy of the Terms & Conditions not be received. the Terms & Conditions shall be taken as read and accepted. The offer has a specified expiry date for both deposit and final payments. 

Payment consist of either a minimum stipulated deposit and a balance of payment or the full amount in certain circumstances (e.g. less than one month prior to arrival).

Value added tax at 15% is charged by VAT registered establishments in South Africa.

Cancellations, Refunds and Returns

Establishments apply cancellation policies/penalties and these are clearly defined on the quotations. Up And Go will apply a cancellation admin penalty on all cancelled bookings, in addition to the cancellation penalty applied by the establishment.

Reservations will be subject to any cancellation policy that may be enforced by the establishment.  Where a booking is made through Up And Go, guests should ensure that they are familiar with the establishment’s cancellation policy

Up And Go is not responsible for incorrect rates detailed on the website and will not be obliged to honour bookings at the incorrect rate.

In the event of a dispute, between the guest and the owner/operator, Up And Go will endeavour to resolve the dispute but will not be liable to either party for any claims, damages or refunds.

Governing Law

The site is managed and operated from South Africa and is governed by South African Law, with the exception of properties located in country's outside of South Africa.


Transaction currency is ZAR (South African Rand)

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