Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern UpAndGo’ s relationship with you in relation to this website. The term 'UpAndGo' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.


The information contained in this website is provided by UpAndGo. It is subject to change without notice. Whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. It is your responsibility to ensure the correctness of the information obtained.

Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither UpAndGo nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website.  Furthermore, UpAndGo makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be uninterrupted and error free. Visitors to the site are requested to report any failures or malfunctions on the site to the webmaster.

Through this website you may be able to link to other websites which are not under the control of UpAndGo. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.  UpAndGo shall not be liable to any party for any form of loss or damage, consequential or otherwise, incurred as a result of any use or reliance on any information contained on such a website or any websites which can be accessed through this site.

Every effort is made to keep the website up and running smoothly. However, UpAndGo takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.  Visitors to the site are requested to report any failures or malfunctions on the site to the Webmaster.

All services and or products purchased through UpAndGo are made pursuant to agreements with owners and operators of accommodation establishments and or suppliers and risk of loss passes from UpAndGo to such owners and operators upon confirmation of the reservation by such owner or operator or supplier, including but not limited to fraudulent transactions whether by credit card or otherwise.

Information, ideas and views expressed on this site should not be regarded as professional advice or the official opinion of UpAndGo and users are requested to consult professional advice before taking any course of action related to opinions expressed on this site.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Payment Methods

Payment is collected when a quotation has been received from the establishment and once the guest has accepted the written quotation.  Once payment has been made against a quotation, the offer and its acceptance becomes a binding contract.  Following acceptance, the establishment is required to send confirmation of the booking.

Payment may be made by direct deposits, internet transfers or Swift Account transfers.  Guests will be provided with the relevant UpAndGo banking details and reference number/name for use on the deposit slip.

Booking Process

The visitor to the website makes an enquiry regarding availability of the establishment/s.  Once availability has been confirmed from the establishment, a quotation is sent to the user.  This quotation may be accepted or declined.  If the user accepts the quotation, the user is e-mailed documentation which includes the Terms & Conditions of UpAndGo and a reservation invoice. The establishment is not obliged to reserve accommodation without either a deposit or full payment.  Acceptance and confirmation of the reservation is only finalised once a payment has been made received.  Should a signed copy of the Terms & Conditions not be received but a deposit payment has been recieved, the Terms & Conditions shall be taken as read and accepted. The offer has a specified expiry date for both deposit and final payments.  Payment of the invoice constitutes a binding contract between the owner and the guest.

Payment consist of either a minimum stipulated deposit and a balance of payment or the full amount in certain circumstances (e.g. less than one month prior to arrival).

Establishments apply cancellation policies and these are clearly defined on the quotations. Cancellation policies may include refunds.

Value added tax at 14% is charged by VAT registered establishments in South Africa.

Refunds and Returns

Reservations will be processed once funds have been received and cleared in the UpAndGo bank account.

Reservations made through this website are subject to any cancellation policy that may be enforced by the establishment.  Where a booking is made through UpAndGo, guests should ensure that they are familiar with the establishment’s cancellation policy

UpAndGo acts as an agent for the owners/operators of the establishments who reserve the right to cancel a reservation without notice.  The owner/operator will be responsible for any refund required by the guest once the funds have been paid to the owner/operator by UpAndGo.

In the event of a refund, UpAndGo’s responsibility to the guest is limited to the repayment of any commissions it has received in respect of the booking (less the stipulated administration fee of 7% on the total commission) and the establishment is responsible to the guest for the refunding of any payments it has received in respect of the cancelled reservation. 

UpAndGo retains a non-refundable booking commission of 12.5% of the total booking value for marketing and managing the reservation.  The commission is deducted from the deposit amount before the deposit is paid to the establishment. The guest will not be liable to pay any amount in addition to the amount specified in the quotation with the exception of additional items or services purchased from the establishment.  UpAndGo is entitled to retain a 7% administration fee on the total commission amount in the event of a booking cancellation. In the event of a Swift Account transfer refund, an additional R100.00 will be charged.  In addition, in the event that an establishment retains a deposit payment in terms of its cancellation policy, then under no circumstances shall UpAndGo be held liable for repayment thereof. 

The booking commission is essential in funding the development, maintenance, hosting and office running costs to enable this website to provide the user with this booking service. 

Any attempts by establishment owners/operators or guests to ‘by-pass’ the paying of commission is prohibited.

UpAndGo is not responsible for incorrect rates detailed on the website and will not be obliged to honour bookings at the incorrect rate.

In the event of a dispute, between the guest and the owner/operator, UpAndGo will endeavour to resolve the dispute but will not be liable to either party for any claims, damages or refunds.

Governing Law

The site is managed and operated from South Africa and is governed by South African Law.


Transaction currency is ZAR (South African Rand)

Travel Voucher Terms and Conditions

1. Vouchers can only be used when confirming a booking through Up And Go, they cannot be used to book directly with the establishments

2. Only 1 voucher may be used per booking.  When redeeming a voucher, this needs to correspond with the email address used when making your accommodation booking

3. Vouchers are issued at the discretion of Up And Go

4. Vouchers are not redeemable for cash and are non-refundable

5. Vouchers are to be used during their validation period. On the expiry date, vouchers become invalid

6. If your booking is cancelled by the establishment, you will be issued a new voucher to the same value. You may allocate your voucher to an alternative booking at your request if desired. Please note that this will not change the validation period of the voucher.

7. In the event a booking is cancelled by yourself, the voucher will be invalid and will not form part of any refund (if applicable)

8. Standard terms and conditions for booking accommodation at an establishment via upandgo.co.za will apply to bookings using your voucher. 

9. All bookings are subject to availability. Voucher's do not guarantee availability at the establishment.

10. The voucher has a "minimum booking" requirement. To use your voucher on your desired booking please ensure your booking meets or exceeds the minimum booking required amount of R1 500.00. 

11. When redeeming your voucher, you agree to have read and understood the voucher Terms & Conditons. 

12. Up And Go reserves the right to amend/cancel the voucher Terms & Conditions at any time


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